FAQ

We carry both made to order and in stock items. Made to order pieces ship within approximately 6 to 8 weeks of purchase. In stock pieces ship within approximately 1-3 business days of purchase.  While we aim to process and ship orders within these time frames, these are estimates only, and orders may ship earlier or later depending on production and fulfillment capabilities. To view whether an item is made to order or in stock, please refer to the individual product page of the item.

If you have purchased a combination of made to order and in stock pieces, your entire order will ship once all items are complete. If you would like the in stock portion of your order to ship separately, please email us at contact@choushuparis.com for special shipping arrangements.  Additional shipping charges will apply.

If you need to make changes to the contact information or shipping address entered during checkout, please contact us at contact@choushuparis.com as soon as possible after placing your order for assistance.

The gold plating of your jewellery is guaranteed for 1 year following purchase. In case of abnormal wear within the first year, we will re-plate your piece for free. If after one year your jewellery needs re-plating, this service will always be available for a small fee.
The guarantee does not apply in the following cases:- Non-compliant use and defects in use; Incorrect wear
- Damage caused by a handling error, excessive or incorrect use, accidental or intentional physical changes, use for professional or commecial purposes;
- In the event of improper care, or a lack of care and hygiene; or in the event of a lack of maintenance and hygiene;
- Repairs carried out on the jewellery by any person not authorised bIf your jewel is damaged and under warranty, we invite you to contact the retailer from whom you purchased the jewel, or to contact our customer service. The proof of purchase is necessary to confirm the validity of your warranty, as well as damage resulting from these repairs.

More questions contact us by contact@choushuparis.com

Your CHOUSHU jewellery is guaranteed for 1 year from the date of purchase. We invite you to keep your proof of purchase in order to activate your guarantee.

This privacy policy aims to give you information on how we collect and process your personal data.

The choushuparis.com website is controlled by Choushu, referred to as “we”, “us” or “our” throughout this privacy policy. We are the primary data controller for the purposes of this website and our registered office is 23/25 rue Jean-Jacques Rousseau, 75001 Paris.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

In accordance with the provisions of the French data protection act no. 78-17 of 6 January 1978, the website has been the subject of a declaration to the CNIL (French data protection authority)

Scope

This privacy policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to any choushuparis.com web or mobile view where this privacy policy appears.

By navigating to a choushuparis.com website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this privacy policy.

Choushu is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the general data protection regulation.

Collection and cookies

We collect, process and retain personal information from you and any devices you may use when you navigate to a choushuparis.com web or mobile view, by transacting, by registering an account and otherwise interacting with us.

The personal information we collect includes the following:

• Content that you generate when interacting with our customer services team including details we require to contact you and verify your identity

• Device identifiers such as ip addresses, cookie ids, idfas and other device identifiers, as well as geo location information, iot technologies and connection information such as statistics on your page views, traffic to and from the sites, referral url, ad data, your browsing history, hashed email addresses, and your web log information.

Use

We use the personal information we collect to: provide and improve our services, provide you with a personalized experience on our sites, contact you about your account, provide you customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.

We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you where your contact details and transactional information are processed.

By law, we are not allowed to store personal data for longer than is necessary to achieve the purpose for which we collected it. The retention period can therefore be different according to the processing activity. For marketing purposes for which you have provided us with consent, your contact information will be kept by us for as long as you don’t withdraw your consent.

Moreover, your bank details are never in our possession. Transactions are processed in full by our secure payment module managed by Paybox.

Your rights

The general data protection regulation provides for rights of access, modification and deletion of your personal information.

You can submit your service rights requests to contact@choushuparis.com:

• the right of access: your right to obtain confirmation as to whether or not personal data are being processed, and, where that is the case, access to the personal data along with details regarding the nature of processing.

• the right of rectification: your right to obtain the rectification of inaccurate personal data.

• the right of portability: your right to receive the personal data concerning provided to us, in a structured, commonly used and machine-readable format.

• the right to be forgotten: your right to erase your personal data.

• the right to restrict processing: your right for your data to be effectively ‘frozen’; stored and not further processed.

• the right to object: your right to object to how your personal data is processed including your right to object to our profiling of you as outlined in this privacy policy.

Managing preferences

If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received, or send an email to contact@choushuparis.com

Disclosure and security

We never disclose your personal information to third parties for marketing purposes.

We protect your information using measures that reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. We minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.

In so doing we may disclose your personal information to authorized third party service providers who help us to provide our services such as:

• Payment providers to facilitate purchases

• Fulfilment providers to facilitate order management, packaging and delivery

• Marketing and advertising providers in order to personalize your experience

We protect your information using measures that reduce the risks of loss, misuse, unauthorized access, disclosure and alteration.

Questions

If you have a question about this privacy policy, please send a e-mail to: contact@choushuparis.com

You have the right to make a complaint at any time to the data protection supervisory authority.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Intellectual property

The entire content of the Choushu website (illustrations, texts, wordings, trademarks, images and videos) is the property of Choushu. Any reproduction of all or part of the content by any process and on any medium whatsoever requires the prior and express permission of Choushu. Choushu is not authorized to give You permission to copy, display or distribute any content for which You do not possess the intellectual-property rights. Any use of such content in breach of the rights held in it by third parties constitutes an infringement offence, incurring severe penalties under the French Intellectual Property Code (Code de la Propriété Intellectuelle).Under no circumstances will Choushu be held liable for a User's infringement of rights held by third parties where such infringement is committed by virtue of such User's activity on the Website.

Miscellaneous Provisions

Force Majeure

Any circumstances beyond the parties’ control hindering the performance, under normal conditions, of their obligations, are considered as causes of exemption from the obligations and result in the suspension thereof.

The party which invokes the circumstance referred to above must immediately warn the other party thereof, as well as of the end thereof.

Force Majeure events shall include all elements or circumstances which are unavoidable, not caused by and outside the control of the parties, unpredictable, inevitable, and which cannot be prevented by the parties, despite all reasonable efforts. Other than those events generally confirmed by the case law of French courts and tribunals, the following are expressly considered as cases of force majeure or fortuitous events: the blockage of means of transport or supply, earthquakes, fires, storms, flooding, lightning, the breakdown of telecommunication networks or difficulties specific to the telecommunications networks external to the customers.

The parties shall come together to assess the impact of the event and agree on the conditions pursuant to which the contract will continue to be performed. If the force majeure event continues for more than three months, these general terms and conditions can be terminated by the injured party.

Partial non-validation

If one or more provisions of these general terms and conditions are deemed invalid or declared invalid in accordance with a law, regulation or following a definitive judgement of a competent court, the remaining provisions shall remain effective and binding.

Non-waiver

The fact that one of the parties does not invoke a breach by the other party of any specific obligation set forth in these terms and conditions cannot be interpreted as a waiver of the obligation in question in the future.

Governing law

These general terms and conditions shall be governed by French law, with the exception of the provisions of the Vienna convention. The same is true for the substantive and procedural rules. In the case of a dispute or claim, the buyer shall contact Choushu, as a priority, in order to seek an amicable solution. Otherwise, the buyer may initiate proceedings before the court of its choice.